Updated · 27 July 2026
Refund policy
Full refund within 30 days of purchase, with no reason required. Your statutory right to cancel stays intact.
30 days, no questions asked
Within 30 days of your purchase, ask and you get the full amount back. You don't have to prove the software is broken, fill in a survey, or give a reason if you would rather not.
Your statutory 14-day right stays intact
Where the law gives buyers of digital goods a 14-day right to cancel, as in the European Union, this policy does not narrow that right. Our 30-day promise is wider than the law requires and does not replace it.
How to ask
Send one line to info@macxa.app with the email you bought with, or the order number. That is enough. If you feel like it, tell us what fell short. We read that feedback and fix things.
How long it takes
We confirm within two working days and issue the refund straight after. The money returns to the original payment method. Your bank or card issuer usually adds another 5-10 working days, and that stretch is out of our hands.
After the refund
The licence stops being valid and you should remove MXa from your machines. None of your data sits with us, so there is nothing on our side to delete. The ID and 6-digit code disappear when you remove the app.
A few exceptions
We may decline where there is clear abuse: repeated buy-and-refund cycles by the same person, a refund requested after the licence key has been shared around, or a transaction flagged as fraudulent by the payment provider. Negotiated volume licences follow the contract you signed.
Not bought yet, want to try
Pre-release builds are free, so there is nothing to refund. Write to us if you would like to hear when licences go on sale.